The person responsible for this Website is:

Società Agricola L.C.G. S.S.,
Registered office: via Campomaggio, 80, Morrovalle (MC), 62010 Italy.
Office telephone number: +39 347 334 7406,
VAT: 01971760432

Owner’s email address: info@canapalightblue.com

 

“This Website” refers to

• this site, including its subdomains and any other site through which the Holder offers the Service;

• Service;

To know at a glance

• The right of withdrawal applies only to European consumers.

• Please note that certain provisions of these Terms may only apply to certain categories of Users. In particular, some provisions may apply only to Consumers or only to Users who do not act as Consumers. These restrictions are always explicitly mentioned in each clause concerned. If not mentioned, the clauses apply to all Users.

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TERMS OF USE

Unless otherwise specified, the terms of use of this Website in this section are generally valid.

Additional terms of use or access applicable in particular situations are expressly stated in this document.

Using this Website, you claim to meet the following requirements:

• There are no restrictions on Users being Consumers or Professional Users.

Recording

To take advantage of the Service, you can open an account with all the data and information requested in a complete and truthful manner.
You can also use the Service without registering or creating an account. In that case, however, certain functions may not be available.

It is the responsibility of Users to maintain their login credentials securely and to preserve their confidentiality. To do this, Users must choose a password that matches the highest level of security available on this Website.

By creating an account, you agree to be fully responsible for any activity that is in place with your login credentials.
You are required to notify the Owner immediately and uniquely through the contact details provided in this document if they believe that their personal information, such as your account, login credentials, or personal information, has been breached, unlawfully disclosed, or stolen.

Account closure

You are free to close your account and stop using the Service at any time by following these steps:

• Contacting the Owner at the contact details in this document.

Account suspension and deletion

The Holder reserves the right to suspend or delete a User’s account at any time at their discretion and without notice, if you deem it inappropriate, offensive or contrary to these Terms.

Suspending or canceling your account does not give you any right to compensation, refund or compensation.

The suspension or cancellation of an account for reasons that can be charged to you does not exempt you from paying any applicable fees or prices.

Content on this website

Unless otherwise specified or clearly recognizable, all content available on this Website is owned by or provided by the Owner or/its licensees.

The Owner takes the utmost care to ensure that the content available on this Website does not violate applicable regulations or third-party rights. However, this is not always possible.
In such cases, without any prejudice to the legal rights and claims that are legally enforceable, You are asked to refer the relevant complaints to the contact details specified in this document.

Content rights of this Website

The Holder expressly holds and reserves all intellectual property rights on the content.

Users are not allowed to use content in any way that is not necessary or implied in the proper use of the Service.

In particular, but without exclusions, Users are prohibited from copying, downloading, sharing beyond the specified limits, modifying, translating, processing, publishing, transmitting, selling, granting sublicenses, transforming, transferring/alienating to third parties or creating derived works from the content available on this Website, to allow third parties to undertake such activities through their User or Device account, even without their knowledge.

If expressly stated on this Website, you are authorized to download, copy and/or share certain content available on this Website exclusively for personal and non-commercial purposes and provided that the attribution of the authorship of the work is observed as well as the indication of any other relevant circumstance required by the Holder.

The limitations and exclusions of copyright law remain in place.

Access to external resources

Using this Website, Users may have access to resources provided by third parties. Users recognize and accept that the Owner has no control over these resources and therefore is unresponsive for their content and availability.

The conditions applicable to resources provided by third parties, including those applicable to any content rights concessions, are determined by the same third parties and regulated in their terms and conditions or, in their absence, by law.

Allowed use

This Website and the Service can only be used for the purposes for which they are offered, according to these Terms and under applicable law.

It is your sole responsibility to ensure that the use of this Website and/or Service does not violate the law, regulations or rights of third parties.

Therefore, the Holder reserves the right to take any measure to protect his legitimate interests, and in particular to deny the User access to this Website or Service, resolve contracts, denounce any censorable activity carried out through this Website or the Service to the relevant authorities – e.g. judicial or administrative authority – whenever you are in place or there is a suspicion that you have:

• violations of the law, regulations and/or terms;
• injuries of third-party rights;
• acts that can significantly prejudice the owner’s legitimate interests;
• offenses to the Owner or a third party.

“Word of mouth”

This Website allows Users to receive benefits if, thanks to their recommendation, a new User buys a Product offered on this Website.
To take advantage of this opportunity, you can invite friends to purchase Products on this Website by sending them a code provided by the Owner. Each code can only be redeemed once.
If one of the people you invite by purchasing a Product on this Website decides to redeem an invitation code, the user who invited it will receive the benefit or benefit (such as: a discount, an additional service, an upgrade, etc.) listed on this Website.
Invitation codes may only be expendable for some Products offered on this website.

The Holder reserves the right to cease the offer at any time at his own discretion.

Although there is no limit to the number of people who can be invited, the number of benefits or benefits that each User can receive for an equal number of redeemed invitation codes may be subject to an upper limit.

TERMS AND CONDITIONS OF SALE

Paid products

Some of the Products offered on this Website as part of the service are paid for.

The rates, duration and conditions applicable to the sale of these Products are described below and in the respective sections of this Website.

Product description

Prices, descriptions and availability of Products are specified in the respective sections of this Website and are subject to change without notice.

Although the Products on this Website are presented with the highest technically possible accuracy, the representation on this Website by any means (including, depending on the case, graphic materials, images, colors, sounds) is to be understood as a mere reference and does not imply any guarantee regarding the characteristics of the Purchased Product.

The characteristics of the selected Product will be specified during the purchase process.

Purchase procedure

Each step, from the choice of the product to the submission of the order, is part of the purchase process.

The purchase process includes the following steps:

• Users are asked to choose the desired Product and check their purchase choice.
• After checking the information visible in the purchase choice, Users can place the order by submitting it.

Sending the order

Sending the order involves the following:

• Sending the order by the user determines the conclusion of the contract and makes it possible for you to pay price, taxes and any additional charges and expenses, as specified on the order page.
• In the event that the Purchased Product requires an active contribution from you, such as the provision of personal information or data, specifications or special requests, the submission of the order also constitutes the obligation to cooperate accordingly.
• Once the order has been placed, a confirmation of receipt of the order will be sent to the Users.

All notifications about the purchase process described above will be sent to the e-mail address provided by you for this purpose.

Prices

During the purchase process and prior to the order submission, Users are duly informed of all fees, fees and costs (including any shipping costs) that will be charged to them.

Prices on this Website:

• all applicable fees, fees and costs.

Promotions and discounts

The Owner may offer discounts or special promotions for purchasing the Products. Such promotions or discounts are always subject to the requirements and terms and conditions provided in the relevant section of this Website.

Promotions and offers are always granted at the discretion of the Holder.

Repeated or periodic promotions or discounts do not constitute any claim or rights that Users can use in the future.

Depending on the case, discounts and promotions apply for a certain period of time or until stocks run out. Unless otherwise specified, the time restrictions on promotions and discounts are related to the time zone of the Owner’s location, as indicated in the contact details in this document.

Coupons

Promotions and discounts can be offered in the form of Vouchers.

In the event of a breach of the conditions applicable to the Vouchers, the Holder may legitimately refuse to fulfil his contractual obligations and expressly reserves the right to act in the appropriate judicial forums in order to protect his rights and interests.

Any additional or divergent provisions applicable to the use of the vouchers on the relevant information page or on the Voucher itself prevail in any case, regardless of the provisions that follow.

Unless otherwise specified, the following rules apply to the use of vouchers:

• Each Voucher is valid only if used in the manner and time period specified on the website and/or on the Voucher;
• The voucher can only be redeemed in full at the time of purchase – partial use is not allowed;
• Unless otherwise specified, disposable vouchers can only be redeemed once per purchase and can therefore only be redeemed once even in the case of installment purchases;
• Vouchers are not cumulative;
• The voucher must be used within the specified validity period. After the deadline expires, the Voucher will be automatically cancelled. Any possibility of claiming rights, including the repayment of the value of the voucher, is excluded;
• You are not entitled to any credit/refund/compensation if there is a difference between the value of the voucher and the redeemed value;
• The voucher is intended for non-commercial use only. The reproduction, counterfeiting and marketing of the voucher are strictly prohibited, as are any illegal activity related to the purchase and/or use of the voucher.

Means of payment

Details of accepted means of payment are highlighted during the purchase process.

Some means of payment are linked to additional conditions or involve additional costs. Detailed information is provided in the relevant section of this Website.

Payment methods marked as such are managed directly by the Holder. The Holder collects and stores the necessary data for payment management and compliance with related legal obligations. To receive more information about the processing of personal data and the rights, please refer to the privacy policy of this Website.

Other payment methods, if any, are provided independently of third-party services. In these cases, this Website does not collect any payment information – such as credit card information – but receives a notification from the affected third party provider when the payment is successfully completed.

If the payment made by one of the available means fails or is rejected by the payment service provider, the Holder is not obliged to execute the order. Any costs or fees resulting from the failed or declined payment are borne by you.

Authorization for future PayPal payments

In the event that you authorize the PayPal feature that allows future purchases, this Website will store an identification code linked to your PayPal account. This allows this Website to automatically process payments for future purchases or for the payment of periodic installments of a previous purchase.

Authorization can be revoked at any time by contacting the Owner or changing payPal’s personal settings.

Property reserve

Until you receive the payment of the full purchase price from the Holder, you do not purchase the ownership of the Products ordered.

Delivery

Deliveries are made to the address indicated by the User and in the manner indicated in the order summary.

At the time of delivery, Users should check the contents of the package and promptly report any anomalies to the contact details listed in this document or as described in the delivery bubble. Users can refuse to accept the package if it is visibly damaged.

Delivery can take place in the countries or territories specified in the relevant section of this Website.

Delivery times are indicated on this website or during the purchase process.

Unless otherwise specified on this Website or agreed with you, products are delivered within thirty (30) days of purchase.

Failure to deliver

The Holder does not respond in any way to any delivery errors resulting from inaccuracies or omissions committed by the User in the completion of the purchase order, or for any damage or delays that occurred after the delivery to the courier if the courier has been instructed by the User.

If the goods are not delivered or withdrawn at the time or within the deadline, they will be returned to the Holder, who will contact you to schedule a second delivery attempt or agree further measures.

Unless otherwise specified, any delivery attempt from the second will be paid by the User.

Contract length

Subscriptions

Thanks to the subscription, you receive a Product on an ongoing or periodic basis for a certain period of time.

Paid subscriptions start on the day the Holder receives the payment.

To keep your subscription active, you must pay the periodic compensation requested in a timely manner. Otherwise, the service may be stopped.

Accrualization

If the Purchase Price is paid in multiple installments, the subscription starts from the day the Holder receives the first payment and remains active throughout the subscription period, provided that all other installments are received in a timely manner.

Failure to meet payment deadlines may result in the Product being incessible.

Resolving open-ended subscriptions

Indefinite subscriptions can be resolved at any time by sending a clear and unequivocal notice to the Holder, using the contact details in this document.
The resolution will take effect 1 days after the Holder receives the cancellation notice.

Terms and conditions applicable to extra features

Users who have an active subscription can purchase individual components or additional features, as described in the relevant section of this Website.
Unless otherwise specified, these additional components or functions are subject to the same conditions as applicable to the Main Product, including all provisions of this document.

User Rights

Right of withdrawal

Unless there is an exception, the User may have the right to withdraw from the contract within the term specified below (usually 14 days) for any reason and without justification. The User can find further information on the right of withdrawal in this section.

Who enjoys the right of withdrawal

If one of the exceptions listed below does not occur, Users acting as European Consumers enjoy by law the right to withdraw from contracts concluded online (distance contracts) within the time period specified below for any reason and without the need for justification.

Users who do not meet these requirements do not enjoy the rights described in this section.

Exercise of the right of withdrawal

To exercise the right of withdrawal, the User must send the Data Controller an unequivocal communication of their intention to withdraw from the contract.

To this end, the User can use the standard withdrawal form found in the definitions section of this document. However, the User is free to express their intention to withdraw from the contract in any other suitable form. In order to respect the period within which the right must be exercised, the User must send the declaration of withdrawal before the withdrawal deadline expires.

When does the withdrawal deadline expire?

• In case of purchase of goods, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by him and other than the courier – takes possession of the goods.
• In case of purchase of several goods ordered together but delivered separately or in the case of the purchase of a single good consisting of several lots or pieces delivered separately, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by him and other than the courier – takes possession of the last of the goods, lots or pieces.

• In the case of contracts for the periodic delivery of goods during a fixed period of time, the withdrawal period expires after 14 days from the day on which the User or a third party – appointed by him and other than the courier – takes possession of the first good supplied.

Effects of withdrawal

The Owner reimburses all payments received including, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal.

However, the higher cost resulting from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner, will be borne by the User.

The reimbursement takes place without undue delay and in any case within 14 days from the day on which the Owner was informed of the User’s decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same payment method used for the initial transaction. The User must not incur any costs as a consequence of the withdrawal.

… on contracts for the purchase of tangible assets

Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorized by him to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.

The deadline is met if the delivery of the goods to the courier or other authorized person takes place before the expiry of the 14-day period described above. The refund can be withheld until the goods are received or until the User has provided proof of having returned them.

The User is liable for the decrease in the value of the goods resulting from the use of the goods other than that necessary to establish their nature, characteristics and functioning.

The return shipping costs must be advanced by the User. The Owner will reimburse them on the basis of adequate demonstration documentation.

Exceptions to the right of withdrawal

There is no right of withdrawal from contracts:

• for the supply of goods that are likely to deteriorate or expire rapidly;

• for the supply of sealed goods that cannot be returned for hygienic reasons or related to health protection and have been opened after delivery;

Legal guarantee of conformity of the Product

According to European legislation, the seller guarantees the conformity of the goods sold for a minimum period of 2 years from delivery. Therefore, the seller is required to ensure that the purchased goods have the quality, functionality or characteristics promised or reasonably foreseeable for at least two years from the time of delivery to the buyer.

If Users act as European Consumers, the legal guarantee of conformity of the goods applies to the items available on this Website in accordance with the laws of the country in which they usually reside.

The national laws of that country may grant these Users broader rights.

In particular, Consumers resident in France can exercise the rights of guarantee of conformity within two years of delivery of the goods without having to produce proof of the defect or lack of conformity. The period of time for which the Consumer is exempted from producing the proof is reduced to six months in the case of used goods.

By exercising the right of guarantee, the Consumer can choose between requesting the replacement or repair of the defective goods under the conditions specified in the French Consumer Code.

This legal guarantee of conformity is applicable regardless of any further commercial guarantee granted by the Owner.

The Consumer can also exercise the right of guarantee for hidden defects pursuant to the relevant provisions of the French Civil Code, choosing between the withdrawal from the purchase and the reduction of the price.

Consumers who do not act as European Consumers may enjoy compliance guarantee rights under the legislation of the country in which they usually reside.

Limitation of Liability and Indemnity

Australian users

Limitation of responsibility

Nothing in these Terms excludes, limits or modifies any warranties, conditions, indemnities, rights or safeguards that the User may have under the Competition and Consumer Act 2010 (Cth) or other similar state and territorial laws and which constitute a right. which cannot in any way be excluded, limited or modified (non-excludable right). To the maximum extent permitted by law, our liability to the User, including liability for the violation of a non-excludable right and any other liability not otherwise excluded under these Terms and Conditions, is limited, at the Owner’s discretion, to a new supply of services or to the payment of the cost for the repetition of their supply.

U.S. users

Disclaimer of Warranty

The Owner provides this Website “as is” and according to availability. The use of the Service is at the User’s own risk. Within the maximum limits permitted by law, the Owner expressly excludes the conditions, agreements and guarantees of any kind – whether express, implied, statutory or other, including, by way of example but not limited to, any implicit guarantees of merchantability, suitability for a particular purpose or non-violation of the rights of third parties. No advice or information, whether oral or written, that the User has obtained from the Owner or through the Service will create guarantees not expressly provided for in this document

Notwithstanding the foregoing, the Owner and its subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees do not guarantee that the content is accurate, reliable or correct; that the Service will be available, in an uninterrupted and secure manner, at any particular time or place; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Service is downloaded at the User’s own risk and the User is solely responsible for any damage to the computer system or mobile device or for any loss of data resulting from such operation. or from the use of the Service by the User.

The Owner does not guarantee, approve, guarantee or assume responsibility for any product or service advertised or offered by third parties through the Service or any website or service connected by hyperlink. Furthermore, the Owner does not take part or in any way monitor any transaction between Users and third party suppliers of products or services.

The Service may become inaccessible or may not work properly with the User’s browser, device and / or operating system. The Owner cannot be held responsible for any damage, whether perceived or actual, deriving from the content, operation or use of the Service.

Federal laws, some states and other jurisdictions do not allow the exclusion and limitation of certain implied warranties. The above exclusions may not apply to Users. This Agreement gives Users special legal rights. Users may have additional rights which vary from state to state. The limitations and exclusions set forth in this Agreement apply within the limits set by law.

Limitation of responsibility

Within the maximum limits permitted by applicable law, in no case can the Owner and his subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees be held responsible for

• any indirect, intentional, collateral, particular, consequential or exemplary damage, including, by way of example but not limited to, damage resulting from the loss of profits, goodwill, use, data or other intangible losses, arising from or relating to use, or the inability to use the Service; and
• any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or the User account or the information contained therein;
• any error, lack or inaccuracy in the contents;
• personal injury or material damage, of any nature, resulting from the access or use of the Service by the User;
• any unauthorized access to the Data Controller’s security servers and / or to any personal information stored therein
• any interruption or cessation of transmissions to or from the Service;
• any bugs, viruses, Trojans or similar that may be transmitted to or through the Service;
• any error or omission in any content or for any loss or damage suffered as a result of the use of any content published, emailed, transmitted or otherwise made available through the Service; and / or
• the defamatory, offensive or illegal conduct of any User or third parties. In no case can the Owner and his subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees be held responsible for any request for compensation, proceeding, liability, obligation, damage, loss or cost for an amount exceeding that paid by the User to the Owner during the previous 12 months, or for the duration of this Agreement between the Owner and the User, whichever is shorter.

This section on the limitation of liability applies to the maximum extent permitted by law in the applicable jurisdiction, regardless of whether the alleged liability arises from contract, tort, negligence, strict liability or any other basis, even if the Controller had been advised of the possibility of such damage occurring. Some jurisdictions do not allow the exclusion or limitation of collateral and consequential damages, therefore the above limitations or exclusions may not apply to the User. These Terms give the User specific legal rights and the User may enjoy other rights which vary from jurisdiction to jurisdiction. The waivers, exclusions or limitations of liability provided for in these Terms do not apply beyond the limits provided for by applicable law.

Indemnify

The User undertakes to defend, indemnify and hold harmless the Owner and his subordinates, affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees from and against any claim or claim, damage, obligation, loss, liability, burden o debt and expense, including, without limitation, legal fees and expenses arising out of

• the use or access to the Service by the User, including any data or content transmitted or received by the User;
• the violation of these Terms by the User, including, by way of example but not limited to, any violations by the User of any declaration or guarantee provided by these Terms;
• the violation by the User of any third party rights, including, but not limited to, any rights relating to privacy or intellectual property;
• the violation by the User of any law, rule or regulation in force
• any content sent from the User’s account, including, by way of example but not limited to, misleading, false or inaccurate information and also including the case in which access is made by third parties with the User’s personal username and password or other measures security, if any;
• the User’s malicious conduct; or
• the violation of any legal provision by the User or its affiliates, officers, agents, co-owners of the brand, partners, suppliers and employees, within the limits permitted by applicable law

Common provisions

No implied disclaimer

Failure by the Owner to exercise legal rights or claims deriving from these Terms does not constitute a waiver of the same. No waiver can be considered final in relation to a specific right or any other right.

Interruption of the Service

To ensure the best possible level of service, the Owner reserves the right to interrupt the Service for maintenance purposes, system updates or any other changes, giving appropriate notice to Users.

Within the limits of the law, the Owner reserves the right to suspend or completely terminate the Service. In case of termination of the Service, the Owner will make every effort to ensure that Users can extract their Personal Data and information according to the provisions of the law.

Furthermore, the Service may not be available for reasons that are beyond the reasonable control of the Owner, such as force majeure (eg strikes, infrastructural malfunctions, blackouts, etc.).

Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit this Website or the Service in whole or in part without the prior written consent of the Owner, expressed directly or through a legitimate resale program.

Privacy policy

Information on the processing of Personal Data is contained in the privacy policy of this Website.

Intellectual property

Without prejudice to any more specific provisions contained in the Terms, the intellectual and industrial property rights, such as copyrights, trademarks, patents and models relating to this Website are held exclusively by the Owner or its licensors and are protected under the regulations and international treaties applicable to intellectual property.

All trademarks – word or figurative – and any other distinctive sign, company, service mark, illustration, image or logo that appear in connection with this Website are and remain the exclusive property of the Owner or its licensors and are protected pursuant to of the legislation and international treaties applicable to intellectual property.

Changes to the Terms

The Owner reserves the right to change the Terms at any time. In this case, the Owner will give appropriate notice of the changes to the Users.

The changes will affect the relationship with the User only for the future.

Continued use of the Service implies the User’s acceptance of the updated Terms. If the User does not wish to accept the changes, he must cease using the Service. Failure to accept the updated Terms may result in the right of each party to withdraw from the Agreement.

The previous applicable version continues to govern the relationship until acceptance by the User. This version can be requested from the Owner.

If required by applicable law, the Data Controller will specify the date by which the changes to the Terms will take effect.

Transfer of the contract

The Owner reserves the right to transfer, assign, dispose of, novate or contract out individual or all rights and obligations under these Terms, having regard for the legitimate interests of Users.

The provisions relating to the modification of these Terms apply.

The User is not authorized to assign or transfer their rights and obligations under the Terms without the written consent of the Owner.

Contacts

All communications relating to the use of this Website must be sent to the addresses indicated in this document.

Safeguard clause

If any of the provisions of these Terms should be or become null or ineffective under the applicable law, the nullity or ineffectiveness of this provision does not cause the remaining provisions to be ineffective, which therefore remain valid and effective.

European users

Should a provision of these Terms be or become null, invalid or ineffective, the parties will endeavor to identify amicably a valid and effective provision replacing the null, invalid or ineffective one.
In case of failure to agree within the aforementioned terms, if permitted or provided for by applicable law, the null, invalid or ineffective provision will be replaced by the applicable legal discipline.

Notwithstanding the foregoing, the nullity, invalidity or ineffectiveness of a specific provision of these Terms does not lead to nullity of the entire Agreement, unless the provisions that are void, invalid or ineffective under the Agreement are essential or of such importance, that the the parties would not have concluded the contract if they had known that the provision would be invalid, or in cases where the residual provisions would entail an excessive and unacceptable burden for one of the parties.

U.S. users

Any invalid or ineffective provision will be interpreted and adapted to the extent necessary to make it valid, effective and compliant with the original purpose.
These Terms constitute the entire agreement between the User and the Owner with reference to the regulated object and prevail over any other communication, including any previous agreements, between the parties regarding the regulated object.
These Terms will be implemented to the fullest extent permitted by law.

Applicable law

The Terms are governed by the law of the place where the Owner is established, as indicated in the relevant section of this document regardless of the conflict rules.

Exception for European Consumers

However, regardless of the foregoing, if the User acts as a European Consumer and has habitual residence in a country whose law provides for a higher level of consumer protection, this higher level of protection prevails.

Jurisdiction

The exclusive jurisdiction to hear any dispute arising from or in connection with the Terms rests with the judge of the place where the Owner is established, as indicated in the relevant section of this document.

Exception for European Consumers

The foregoing does not apply to Users acting as European Consumers or Consumers located in Switzerland, Norway or Iceland.

Dispute Resolution

Amicable settlement of disputes

Users can report any disputes to the Owner, who will try to resolve them amicably.

Although the right of Users to take legal action remains unaffected, in the event of disputes relating to the use of this Website or the Service, Users are requested to contact the Owner at the addresses indicated in this document.

The User can address a complaint to the e-mail address of the Owner indicated in this document, including a brief description and, if applicable, the details of the order, purchase or account concerned.

The Data Controller will process the request without undue delay and within 21 days of its receipt.

Consumer dispute resolution platform

The European Commission has introduced an online platform for alternative dispute resolution that favors the out-of-court settlement of disputes relating to and arising from online sales and service contracts.

Therefore, every European Consumer can use this platform to resolve any dispute arising from contracts concluded online. The platform is available here.

Germany: Procedure for resolving disputes with consumers before a conciliation body

The Owner does not participate in alternative dispute resolution procedures with Consumers pursuant to the German Verbraucherstreitbeilegungsgesetz.

France: mediation

Within one year of sending the Owner a written complaint relating to a dispute arising from these Terms, the Consumer has the right to initiate a mediation procedure before:

• to an institution recognized by the French Government. The relevant list is accessible at the following address.